Business Problem
✅ No update on recent service assignments
✅ Unable to prioritize and schedule service visits based on urgency
✅ Communication gaps between service teams and
customers
✅ Limited or new view of service related documents
e.g. Warranty
✅ Limited analysis of possible failures on field
✅ No visibility of past events
✅ Service delay because of unavailability of parts
and materials
Solution
✅ Simplified management of assignment to field staff
✅ Complete visibility of all documents e.g. Warranty, bills, etc.
✅ Real time tracking of field execution
✅ Ability to identify failures and hinderance in field execution
✅ Easy management of service assignments to field
technicians
✅ In map and listed view of requested services enables you to prioritize work
